Please check the following settings:
・Use Google Chrome and avoid Internet Explorer.
・Make sure the PC has the correct settings for audio and video. To ensure that you have the correct settings, please check the links below:
Troubleshooting for Video
Troubleshooting for Audio
・Make sure the audio and video buttons are active during the session
・Make sure that all other programs that utilize the camera are not using the it or are closed
・To ensure the best experience it is better to use cable connection during the session. In case you use WiFi, please run a speed test.