This program is designed for business professionals who want a solution to communicate with Westerners.
You will meet your coach at the end of each simulation and they will help you achieve this goal.
To log in again, you can use the same login option that you used when you registered. In case you have registered with an email and password, you can also use your login name to access again, which is provided in the profile screen of your app. If you can’t log in with any of the options available, just send us an email to email@example.com.
In case you have a technical problem, shake your phone or tap on the ‘Support’ option within your profile screen.
If you have a question about your course, Riku will be happy to help you. Just send him a message.
We would love to hear your suggestions and ideas. Suggestions can be sent by shaking your phone or sending an email to firstname.lastname@example.org. You can also write to Riku at any time.
The role-play sessions for this program have been designed to be completed 1:1 to work directly with your Coach.
You have to complete 3 steps in every simulation. First, you need to schedule a time when you will meet your coach. We recommend you to book the role-play session as soon as you start every simulation.
Then, you will learn about a specific business communication skill where you will first learn about cross-cultural differences and steps to follow when communicating with business professionals. Next, in a series of bite-sized 10 minute micro-lessons, you will learn how to put these steps into action.
This part will take you about 90 minutes (around 20 minutes each day). You need to complete all of your lessons before you meet your coach.
Finally, you will practice the business communication skill in the role-play, facilitated by your coach. This part will take you about 45 minutes.
After each role-play session, your coach will assess your business communication skills.
You will receive the assessment results of each session in the launcher. In case you want to review the total score of your learning programme you can check the profile menu.
To assess each of the skills, we use a four point scale in the following way:
4. Exceeds expectations: Can demonstrate the skills to a very high standard.
3. Meets expectations: Can demonstrate the skill independently.
2. Below expectations: Can demonstrate the skill with support.
1. Needs improvement: Struggles to demonstrate the skill.
The color that you will see for each of the skills in the overall skill diagram will be the most frequent result from all the simulations evaluated so far.
Throughout your programme, your coach will assess your skills on three main skill groups, which are:
-Attitude: The willingness to adjust your behaviour to the situation you face.
-Outcome: The impact of your communication on your colleagues.
-Messaging: The use of different communication techniques to deliver your message.
Each of the groups mentioned above contains 9 skills. Keep in mind that not all skills are assessed in all simulations and in the same way, this will depend on the purpose of each one.
We have a strict data protection policy to protect our learners and Coaches.
Recordings are held for 14 days for internal QA purposes and in case any problems arise for which they are needed.
They are not available for general review.
You can access the lessons that you have already completed through the Library that you will find in the Simulations page on the bottom right of your app. Remember that the score you obtained for each course is final and cannot be changed by repeating the lessons.
If you want a quick way to practice the phrases you’ve learnt in each simulation, you can review the Essentials as many times as you need.
No, since your payment will be processed by Apple store or Google Play store, your payment information will be only stored in any of these platforms.
In this case, it’s necessary to contact Goggle Play / Apple store directly to find out the reason for the incorrect amount.
Please restart your Excedo app by closing it completely and try again. If after this, your new course is not reflected please contact us by shaking your app and selecting report a bug. You can also contact us at email@example.com
Please submit a bug report by shaking your phone or tapping ‘Support’ from the profile page. You can also email firstname.lastname@example.org
For each role-play you might have a different coach. All our Coaches are qualified professionals with a range of business experience as well as English language teaching qualifications.
Some of the coaches are native English speakers, and some are from countries all over the world.
If you can’t finish your lessons on time, you can book a new session through the To-Do list menu by tapping ‘Rebook your session’. You can do this up to 2 hours before your meeting time.
If you haven’t completed all of your lessons 1 hour before your meeting time, your meeting will be automatically cancelled and you will be given up to 3 options for rebooking.
Please keep in mind that you can only rebook once. If you miss your meeting again, you will be moved to the next simulation.
If you have a problem during your role-play, please contact Riku by going back to the launcher and type “help”.
If you can’t attend your scheduled session, you can reschedule your session through the To-Do list menu by tapping ‘Rebook your session’.
In the first 24 hours after booking, you can do this unlimited times. After the first 24 hours you can only reschedule once, as long as it’s done up to 2 hours before your meeting time.
Before confirming to cancel your current session, you can review up to 3 available options to reschedule. If you cannot attend any of the available options, check again later.
If you do not join your rescheduled session because your lessons are not completed, you will be moved to the next course.
If you complete all the lessons on time but don’t show up, you will have one more opportunity to book a new session.
At the beginning of each simulation, you will see a booking calendar where you can choose your preferred date and time from the available options.
We recommend you book your session as soon as possible, since the available options are limited and may be booked by other learners.
The booking range you will see will depend on your progress. If you are on track with your programme you will see a normal range between 5 to 7 days, but if you aren’t on track you will see a range to catch-up between 3 to 5 days.
Each simulation should take approximately 2.5 hours to complete, divided into micro-lessons of 10 minutes and 45 minutes of role-play.
We recommend that you complete 1 course per week, so that you can finish your learning programme on time.
If you have any questions after a session, please contact Riku and he’ll pass your message along to your coach!
It’s important to have the latest version of the Excedo app to avoid technical problems and to ensure the best performance.
We highly recommend that you activate auto updates on your device.
This could be associated with a connectivity problem or a phone memory issue. Close the Excedo app, start it again, and access your lesson again.
It is better to use Excedo using a Wi-Fi internet connection.
If you still have problems, please ask Riku for help. Also, you can contact us by shaking your phone or tapping the ‘Support’ option within the profile screen.
iOS / Apple
Required OS: 13.0 upwards
iPhones SE & upwards
iPads (any): not supported
Android / Various hardware manufacturers
Required OS: 6.0 upwards
Supported hardware: we recommend smartphone devices that are Google certified and have at least 1GB of memory.
iPads, Tablets and laptop or desktop computers are not supported by the Excedo app, but you can use these devices to access your role-play.
Please check the following settings:
・Make sure you have the latest version of the Excedo app
・Make sure that Excedo has access to your camera and microphone.
・Make sure your mobile device isn’t in silent mode.
If you are still having problems please:
・Turn off your smartphone for at least 30 seconds, then restart it
If you still have trouble connecting to the Role-Play session, please ask Riku for help. You can also contact us by shaking your phone or tapping the support option in the menu.
Please check the following settings:
・Use Google Chrome and avoid Internet Explorer.
・Make sure the PC has the correct settings for audio and video. To ensure that you have the correct settings, please check the links below:
Troubleshooting for Audio
・Make sure the audio and video buttons are active during the session
・Make sure that all other programs that utilize the camera are not using the it or are closed
・To ensure the best experience it is better to use cable connection during the session. In case you use WiFi, please run a speed test.
If you have finished an activity but you are not directed to the next one quickly, please ask Riku to help.
Please note that if you have just completed the role-play session your Coach will need to grade you, and this might take up to 5 minutes or more (if your Coach is still in another session) before you can progress to the next module.
You can always tell us about the problem by shaking your phone or tapping the Support option in your Profile screen.
You can take the session from your computer, tablet or smartphone depending on your preference.
One hour before your scheduled time you will receive an email with a link to join the session. Please avoid using Internet Explorer browser, we recommend you use Chrome, Mozilla, Safari, Opera and Microsoft edge.
In case you prefer to take the session from your smartphone, you need to access it through the link that you will receive in the Excedo app.