I’m having trouble connecting to the Role-Play session.

Please check the following settings:
・Make sure you have the latest version of the Excedo app
・Make sure that Excedo has access to your camera and microphone.
・Make sure your mobile device isn’t in silent mode.

If you are still having problems please:
・Turn off your smartphone for at least 30 seconds, then restart it

If you still have trouble connecting to the Role-Play session, please ask Riku for help.

You can also contact us by shaking your phone or tapping the support option in the menu.