General
The Leadership program is designed for business professionals targeted at senior managers who lead strategic initiatives with Western companies.
You will meet your coach at the end of each simulation and they will help you achieve this goal.
The Intensive program is designed for business professionals who want a quick solution to communicate with Westerners.
You will meet your coach at the end of each simulation and they will help you achieve this goal.
To log in again, you can use the same login option that you used when you registered. In case you have registered with an email and password, you can also use your login name to access again, which is provided in the profile screen of your app. If you can’t log in with any of the options available, just send us an email to support@excedo.com.
In case you have a technical problem, shake your phone or tap on the ‘Support’ option within your profile screen.
If you have a question about your course, Riku will be happy to help you. Just send him a message.
We would love to hear your suggestions and ideas. Suggestions can be sent by shaking your phone or sending an email to support@excedo.com. You can also write to Riku at any time.
To activate your Excedo account you need an invitation from Excedo that will be sent to the email address registered by your company or institution.
Once you have the invitation follow the instructions and activate your account from your smartphone. To see more information on how to activate your account please open the instructions PDF attached to the invitation.
We have prepared an interactive demonstration where you will find more information on how the Excedo app works along with important details about your learning program. You can find our demo site at the link below.
You can only change it after logging into your Excedo account. Once you have logged in, go to the profile screen and then tap the icon on the top right corner to edit. There you can change your nickname, country, and your profession.
General
This program is designed for business professionals who want a solution to communicate with Westerners.
You will meet your coach at the end of each simulation and they will help you achieve this goal.
To log in again, you can use the same login option that you used when you registered. In case you have registered with an email and password, you can also use your login name to access again, which is provided in the profile screen of your app. If you can’t log in with any of the options available, just send us an email to support@excedo.com.
In case you have a technical problem, shake your phone or tap on the ‘Support’ option within your profile screen.
If you have a question about your course, Riku will be happy to help you. Just send him a message.
We would love to hear your suggestions and ideas. Suggestions can be sent by shaking your phone or sending an email to support@excedo.com. You can also write to Riku at any time.
You can only change it after logging into your Excedo account. Once you have logged in, go to the profile screen and then tap the icon on the top right corner to edit. There you can change your nickname, country and your profession.
General
The Care+ program is designed for business professionals who want to improve their business communication skills and cross-cultural knowledge in order to communicate with Westerners!
You will meet your Coach at the end of each module and they will help you apply the business communication skills that you’ve learned.
To log in again, you can use the same login option that you used when you registered. In case you have logged in with an email and password, you can also use your login name which is provided in the profile screen of your app. If you can’t log in with any of the options available, just send us an email to support@excedo.com.
In case you have a technical problem, shake your phone or tap on the Support option within your Profile screen.
If you have a question about your course, Riku will be happy to help you. Just send him a message.
We would love to hear your suggestions and ideas. Suggestions can be sent by shaking your phone or sending an email to support@excedo.com. You can also write to Riku at any time.
To activate your Excedo account you need an invitation from Excedo that will be sent to the email address registered by your company or institution.
Once you have the invitation follow the instructions and activate your account from your smartphone. To see more information on how to activate your account please open the instructions PDF attached to the invitation.
We have prepared an interactive demonstration where you will find more information on how the Excedo app works along with important tips & instructions about your learning program. You can find our demo site at the link below.
You can only change it after logging into your Excedo account. Once you have logged in, go to the profile screen and then tap the icon on the top right corner to edit. There you can change your nickname, country and your profession.
Learning
The role-play sessions for this program have been designed to be completed 1:1 to work directly with your Coach.
In your simulations screen you will find all the simulations offered by your learning programme. Once you finish the current simulation, one of the simulations that appears as locked will be activated. The simulations that are shown as “Not available” are because they have not been added by your company or institution to your learning program.
If you meet the necessary conditions to obtain the report, you will receive it in the registered email in PDF format.
You will need a password to open the report (attached PDF).
The password is your login ID for the Excedo app. You can find your login ID in your profile menu in the Excedo app, which is located at the bottom of the screen on the left side.
You have to complete 3 steps in every simulation. First, you need to schedule a time when you will meet your coach. We recommend you book the role-play session as soon as you start every simulation.
Then, you will learn about a specific business communication skill where you will first learn about cross-cultural differences and steps to follow when communicating with business professionals. Next, in a series of bite-sized 10 minute micro-lessons, you will learn how to put these steps into action.
This part will take you about 90 minutes (around 20 minutes each day). You need to complete all of your lessons before you meet your coach.
Finally, you will practice the business communication skill in the role-play, facilitated by your coach. This part will take you about 45 minutes.
After each role-play session, your coach will assess your business communication skills.
You will receive the assessment results of each session in the launcher. In case you want to review the total score of your learning programme you can check the profile menu.
To assess each of the skills, we use a four-point scale in the following way:
4. Exceeds expectations: Can demonstrate the skills to a very high standard.
3. Meets expectations: Can demonstrate the skill independently.
2. Below expectations: Can demonstrate the skill with support.
1. Needs improvement: Struggles to demonstrate the skill.
The color that you will see for each of the skills in the overall skill diagram will be the most frequent result from all the simulations evaluated so far.
You can join your session through the to-do list menu, where the open button will be activated 5 minutes before your booked time.
If the Open button is not activated due to connectivity issues, you can join from the launcher using the link.
Remember that you can also join from a PC using the email that will arrive an hour before the meeting time.
Throughout your programme, your coach will assess your skills in three main skill groups, which are:
-Attitude: The willingness to adjust your behavior to the situation you face.
-Outcome: The impact of your communication on your colleagues.
-Messaging: The use of different communication techniques to deliver your message.
Each of the groups mentioned above contains 9 skills. Keep in mind that the strategy used to assess each skill will be based on the purpose of each simulation.
You need to contact your company or institution and make the proper request and once it is approved by them, they will inform us the simulations that will be added to your learning program.
We have a strict data protection policy to protect our learners and coaches.
Recordings are held for 14 days for internal QA purposes and in case any problems arise for which they are needed.
They are not available for general review.
You can access the lessons that you have already completed through the Library that you will find in the Simulations page on the bottom right of your app. Remember that the score you obtained for each simulation is final and cannot be changed by repeating the lessons.
If you want a quick way to practice the phrases you’ve learnt in each simulation, you can review the Essentials as many times as you need.
Learning
The role-play sessions for this program have been designed to be completed 1:1 to work directly with your Coach.
You have to complete 3 steps in every simulation. First, you need to schedule a time when you will meet your coach. We recommend you to book the role-play session as soon as you start every simulation.
Then, you will learn about a specific business communication skill where you will first learn about cross-cultural differences and steps to follow when communicating with business professionals. Next, in a series of bite-sized 10 minute micro-lessons, you will learn how to put these steps into action.
This part will take you about 90 minutes (around 20 minutes each day). You need to complete all of your lessons before you meet your coach.
Finally, you will practice the business communication skill in the role-play, facilitated by your coach. This part will take you about 45 minutes.
After each role-play session, your coach will assess your business communication skills.
You will receive the assessment results of each session in the launcher. In case you want to review the total score of your learning programme you can check the profile menu.
To assess each of the skills, we use a four point scale in the following way:
4. Exceeds expectations: Can demonstrate the skills to a very high standard.
3. Meets expectations: Can demonstrate the skill independently.
2. Below expectations: Can demonstrate the skill with support.
1. Needs improvement: Struggles to demonstrate the skill.
The color that you will see for each of the skills in the overall skill diagram will be the most frequent result from all the simulations evaluated so far.
Throughout your programme, your coach will assess your skills on three main skill groups, which are:
-Attitude: The willingness to adjust your behaviour to the situation you face.
-Outcome: The impact of your communication on your colleagues.
-Messaging: The use of different communication techniques to deliver your message.
Each of the groups mentioned above contains 9 skills. Keep in mind that not all skills are assessed in all simulations and in the same way, this will depend on the purpose of each one.
We have a strict data protection policy to protect our learners and Coaches.
Recordings are held for 14 days for internal QA purposes and in case any problems arise for which they are needed.
They are not available for general review.
You can access the lessons that you have already completed through the Library that you will find in the Simulations page on the bottom right of your app. Remember that the score you obtained for each course is final and cannot be changed by repeating the lessons.
If you want a quick way to practice the phrases you’ve learnt in each simulation, you can review the Essentials as many times as you need.
Learning
The role-play sessions have been designed to be completed 1:1 where you will work directly with your Coach.
In your courses screen you will find all the courses offered by your learning program. Once you finish the current course, one of the courses that appears as locked will be activated. The courses that are shown as not available are because they have not been added by your company or institution to your learning program.
If you meet the necessary conditions to obtain the report, you will receive it in the registered email in PDF format.
You will need a password to open the report (attached PDF).
The password is your login ID for the Excedo app. You can find your login ID in your profile menu in the Excedo app, which is located at the bottom of the screen on the left side.
You have to complete 3 steps in every module. First, you need to schedule a time for your role-play session where you will meet your Coach. We recommend you to book as soon as you start every module.
Then, you will learn about a specific business communication skill with bite-sized 5 minute micro-lessons. This part will take you about 90 minutes (around 20 minutes each day). You need to complete all of your lessons before you meet your Coach.
Finally, you will practice the business communication skill in the role-play, facilitated by your Coach. This part will take you about 30 minutes in all modules.
They are a quick way to practice the phrases you’ve learnt in each module, you can review the Essentials as many times as you need.
Once you complete all the lessons you will receive a link in the launcher that will take you to the Essentials.
You will also receive a copy of the Essentials attached to the email invitation to join the role-play session.
After each course, your Coach will assess your business communication skills and give you a score.
Depending upon your score, you can earn a gold, silver or bronze badge.
Based on your program and the badges you’ve earned, you will receive a certificate at the end of your full 10 course programme.
In Module 4, you will practice everything you have learnt in the previous modules by applying the communication skills you’ve acquired in a Case Study during your role-play. Practising in a new context will help you improve your confidence and capability to apply your business communication skills learnt with Excedo in real world situations.
You can join your role-play session when your coach calls you, or you can join directly from the to-do list by tapping the Open button.
If the Open button is not activated due to connectivity issues, you can join from the launcher using the link.
Remember that you can also join from a PC using the email that will arrive an hour before the meeting time.
Depending on the number of courses in your program, you will receive one or two progress reports with a summary of your performance.
If you have 5 or more courses you will receive a report six months after starting your program.
If you have at least 10 courses you will receive another report twelve months after starting your program.
You need to contact your company or institution and make the proper request and once it is approved by them, they will inform us the courses that will be added to your learning program.
We have a strict data protection policy to protect our learners and Coaches.
Recordings are held for 14 days for internal QA purposes and in case any problems arise for which they are needed.
They are not available for general review.
You can access the lessons that you have already completed through the Library that you will find in the Simulations page on the bottom right of your app. Remember that the score you obtained for each course is final and cannot be changed by repeating the lessons.
Payments
No, since your payment will be processed by Apple store or Google Play store, your payment information will be only stored in any of these platforms.
In this case, it’s necessary to contact Goggle Play / Apple store directly to find out the reason for the incorrect amount.
Currently, each store manages different payment methods for each country, to learn more visit the following link according to your operating system:
Apple Store payment information
Google Play payment information
Please restart your Excedo app by closing it completely and try again. If after this, your new course is not reflected please contact us by shaking your app and selecting report a bug. You can also contact us at support@excedo.com
Please submit a bug report by shaking your phone or tapping ‘Support’ from the profile page. You can also email support@excedo.com
Since the payment of our courses is through Google Play or Apple store, the approval of the refund depends on their policies. To learn more visit the following links:
Schedule
For each role-play you might have a different coach. All our coaches are qualified professionals with a range of business experience as well as English language teaching qualifications.
Some of the coaches are native English speakers, and some are from countries all over the world.
If you can’t finish your lessons on time, you can book a new session through the To-Do list menu by tapping ‘Rebook your session’. You can do this up to 24 hours before your meeting time.
If you haven’t completed all of your lessons 1 hour before your meeting time, your meeting will be automatically cancelled and you will be given up to 3 options for rebooking.
Please keep in mind that you can only rebook once. If you miss your meeting again, you will be moved to the next course.
If you have a problem during your role-play, please contact Riku by going back to the launcher and type “help”.
If you have a technical problem and it cannot be solved, you will automatically receive a new link to book a new session.
If you can’t attend your scheduled session, you can reschedule your session through the To-Do list menu by tapping ‘Rebook your session’.
In the first 24 hours after booking, you can do this unlimited times. After the first 24 hours you can only reschedule once, as long as it’s done up to 24 hours before your meeting time.
Before confirming to cancel your current session, you can review up to 3 available options to reschedule. If you cannot attend any of the available options, check again later.
If you do not join your rescheduled session because your lessons are not completed, you will be moved to the next course.
If you complete all the lessons on time but don’t show up, you will have one more opportunity to book a new session.
At the beginning of each course you will see a booking calendar where you can choose your preferred date and time from the available options.
We recommend you book your session as soon as possible, since the available options are limited and may be booked by other learners.
The booking range you will see will depend on your progress. If you are on track with your programme you will see a normal range between 5 to 7 days, but if you aren’t on track you will see a range to catch-up between 3 to 5 days.
Each course should take approximately 2.5 hours to complete, divided into micro-lessons of 10 minutes and 45 minutes of role-play.
We recommend that you complete 1 course per week, so that you can finish your learning programme on time.
If you have any questions after a session, please contact Riku and he’ll pass your message along to your coach!
Schedule
For each role-play you might have a different coach. All our Coaches are qualified professionals with a range of business experience as well as English language teaching qualifications.
Some of the coaches are native English speakers, and some are from countries all over the world.
If you can’t finish your lessons on time, you can book a new session through the To-Do list menu by tapping ‘Rebook your session’. You can do this up to 24 hours before your meeting time.
If you haven’t completed all of your lessons 1 hour before your meeting time, your meeting will be automatically cancelled and you will be given up to 3 options for rebooking.
Please keep in mind that you can only rebook once. If you miss your meeting again, you will be moved to the next simulation.
If you have a problem during your role-play, please contact Riku by going back to the launcher and type “help”.
If you can’t attend your scheduled session, you can reschedule your session through the To-Do list menu by tapping ‘Rebook your session’.
In the first 24 hours after booking, you can do this unlimited times. After the first 24 hours you can only reschedule once, as long as it’s done up to 24 hours before your meeting time.
Before confirming to cancel your current session, you can review up to 3 available options to reschedule. If you cannot attend any of the available options, check again later.
If you do not join your rescheduled session because your lessons are not completed, you will be moved to the next course.
If you complete all the lessons on time but don’t show up, you will have one more opportunity to book a new session.
At the beginning of each simulation, you will see a booking calendar where you can choose your preferred date and time from the available options.
We recommend you book your session as soon as possible, since the available options are limited and may be booked by other learners.
The booking range you will see will depend on your progress. If you are on track with your programme you will see a normal range between 5 to 7 days, but if you aren’t on track you will see a range to catch-up between 3 to 5 days.
Each simulation should take approximately 2.5 hours to complete, divided into micro-lessons of 10 minutes and 45 minutes of role-play.
We recommend that you complete 1 course per week, so that you can finish your learning programme on time.
If you have any questions after a session, please contact Riku and he’ll pass your message along to your coach!
Schedule
For each role-play you might have a different coach. All our coaches are qualified professionals with a range of business experience as well as English language teaching qualifications.
Some of the coaches are native English speakers, and some are from countries all over the world.
If you can’t finish your lessons on-time, you can book a new session through the To-Do list menu by tapping ‘Rebook your session’. You can do this once if it is more than 24 hours from your meeting time.
If you haven’t completed all of your lessons 1 hour before your meeting time, your meeting will be automatically cancelled and you will be given up to 3 options for rebooking.
Please keep in mind that you can only rebook once. If you miss your meeting twice, you will be moved to the next module.
If you have a problem during the role-play, please contact Riku by going back to the Launcher and type “help”.
If you have a technical problem and it cannot be solved, you will automatically receive a new link to book a new session.
If you can’t attend your scheduled session, you can reschedule your session through the To-Do list menu by tapping ‘Rebook your session’.
In the first 24 hours after booking, you can do this unlimited times. After the first 24 hours you can only reschedule once, as long as it’s done with more than 24 hours before your meeting time.
Before confirming to cancel your current session, you can review up to 3 available options to reschedule. If you cannot attend any of the available options, check again later.
If you do not join your rescheduled session because your lessons are not completed, you will be moved to the next module.
If you complete all the lessons on time but don’t show up, you will be moved to the next module.
Try to complete your modules on time to practice with your Coach!
At the beginning of each module or course you will see a booking calendar where you can choose your preferred date and time from the available options.
We recommend you book your session as soon as possible, since the available options are limited and may be booked by other learners.
The booking range you will see will depend on your progress. If you are on track with your programme you will see a normal range between 5 to 7 days, but if you aren’t on track you will see a range to catch-up between 3 to 5 days.
A course consisting of 4 modules should take approximately 10 hours to complete, divided into 2.5 hours of learning per module.
We recommend you to complete 1 module per week, so you can finish your learning programme on time.
If you have any questions after a session, please contact Riku and he’ll pass your message along to your coach!
Technical
It’s important to have the latest version of the Excedo app to avoid technical problems and to ensure the best performance.
We highly recommend that you activate auto updates on your device.
This could be associated with a connectivity problem or a phone memory issue. Close the Excedo app, start it again, and access your lesson again.
It is better to use Excedo using a Wi-Fi internet connection rather than mobile data.
If you still have problems, please ask Riku for help. Also, you can contact us by shaking your phone or tapping the ‘Support’ option within the profile screen
iOS / Apple
Required OS: 13.0 upwards
Supported hardware:
iPhones SE & upwards
iPads (any): not supported
Android / Various hardware manufacturers
Required OS: 6.0 upwards
Supported hardware: we recommend smartphone devices that are Google certified and have at least 1GB of memory.
iPads, Tablets and laptop or desktop computers are not supported by the Excedo app, but you can use these devices to access your role-play.
Please check the following settings:
- Make sure you have the latest version of the Excedo app
- Make sure that Excedo has access to your camera and microphone.
- Make sure your mobile device isn’t in silent mode.
If you are still having problems please:
- Turn off your smartphone for at least 30 seconds, then restart it
If you still have trouble connecting to the role-play session, please ask Riku for help. You can also contact us by shaking your phone or tapping the support option in the menu.
Please check the following settings:
・Use Google Chrome and avoid Internet Explorer.
・Make sure the PC has the correct settings for audio and video. To ensure that you have the correct settings, please check the links below:
Troubleshooting for Audio
・Make sure the audio and video buttons are active during the session
・Make sure that all other programs that utilize the camera are not using it or are closed
・To ensure the best experience it is better to use cable connection during the session. In case you use WiFi, please run a speed test.
If you have finished an activity but you are not directed to the next one quickly, please ask Riku to help.
Please note that if you have just completed the role-play session your Coach will need to grade you, and this might take up to 5 minutes or more (if your Coach is still in another session) before you can progress to the next module.
You can always tell us about the problem by shaking your phone or tapping the Support option in your Profile screen.
You need a mobile device to use the Excedo app. Use of computers and laptops is only supported for joining your role-play.
Technical
It’s important to have the latest version of the Excedo app to avoid technical problems and to ensure the best performance.
We highly recommend that you activate auto updates on your device.
iOS / Apple
Required OS: 13.0 upwards
Supported hardware:
iPhones SE & upwards
iPads (any): not supported
Android / Various hardware manufacturers
Required OS: 6.0 upwards
Supported hardware: we recommend smartphone devices that are Google certified and have at least 1GB of memory.
iPads, Tablets and laptop or desktop computers are not supported by the Excedo app, but you can use these devices to access your role-play.
Please check the following settings:
・Make sure you have the latest version of the Excedo app
・Make sure that Excedo has access to your camera and microphone.
・Make sure your mobile device isn’t in silent mode.
If you are still having problems please:
・Turn off your smartphone for at least 30 seconds, then restart it
If you still have trouble connecting to the Role-Play session, please ask Riku for help. You can also contact us by shaking your phone or tapping the support option in the menu.
Please check the following settings:
・Use Google Chrome and avoid Internet Explorer.
・Make sure the PC has the correct settings for audio and video. To ensure that you have the correct settings, please check the links below:
Troubleshooting for Video
Troubleshooting for Audio
・Make sure the audio and video buttons are active during the session
・Make sure that all other programs that utilize the camera are not using the it or are closed
・To ensure the best experience it is better to use cable connection during the session. In case you use WiFi, please run a speed test.
If you have finished an activity but you are not directed to the next one quickly, please ask Riku to help.
Please note that if you have just completed the role-play session your Coach will need to grade you, and this might take up to 5 minutes or more (if your Coach is still in another session) before you can progress to the next module.
You can always tell us about the problem by shaking your phone or tapping the Support option in your Profile screen.
You can take the session from your computer, tablet or smartphone depending on your preference.
One hour before your scheduled time you will receive an email with a link to join the session. Please avoid using Internet Explorer browser, we recommend you use Chrome, Mozilla, Safari, Opera and Microsoft edge.
In case you prefer to take the session from your smartphone, you need to access it through the link that you will receive in the Excedo app.
You need a mobile device to use the Excedo app. Use of computers and laptops is only supported for joining your role-play.
Technical
It’s important to have the latest version of the Excedo app to avoid technical problems and to ensure the best performance.
We highly recommend that you activate auto updates on your device.
This could be associated with a connectivity problem or a phone memory issue. Close the Excedo app, start it again, and access your lesson again.
It is better to use Excedo using a Wi-Fi internet connection.
If you still have problems, please ask Riku for help. Also, you can contact us by shaking your phone or tapping the ‘Support’ option within the profile screen.
iOS / Apple
Required OS: 13.0 upwards
Supported hardware:
iPhones SE & upwards
iPads (any): not supported
Android / Various hardware manufacturers
Required OS: 6.0 upwards
Supported hardware: we recommend smartphone devices that are Google certified and have at least 1GB of memory.
iPads, Tablets and laptop or desktop computers are not supported by the Excedo app, but you can use these devices to access your role-play.
Please check the following settings:
・Make sure you have the latest version of the Excedo app
・Make sure that Excedo has access to your camera and microphone.
・Make sure your mobile device isn’t in silent mode.
If you are still having problems please:
・Turn off your smartphone for at least 30 seconds, then restart it
If you still have trouble connecting to the Role-Play session, please ask Riku for help. You can also contact us by shaking your phone or tapping the support option in the menu.
Please check the following settings:
・Use Google Chrome and avoid Internet Explorer.
・Make sure the PC has the correct settings for audio and video. To ensure that you have the correct settings, please check the links below:
Troubleshooting for Audio
・Make sure the audio and video buttons are active during the session
・Make sure that all other programs that utilize the camera are not using the it or are closed
・To ensure the best experience it is better to use cable connection during the session. In case you use WiFi, please run a speed test.
If you have finished an activity but you are not directed to the next one quickly, please ask Riku to help.
Please note that if you have just completed the role-play session your Coach will need to grade you, and this might take up to 5 minutes or more (if your Coach is still in another session) before you can progress to the next module.
You can always tell us about the problem by shaking your phone or tapping the Support option in your Profile screen.
You can take the session from your computer, tablet or smartphone depending on your preference.
One hour before your scheduled time you will receive an email with a link to join the session. Please avoid using Internet Explorer browser, we recommend you use Chrome, Mozilla, Safari, Opera and Microsoft edge.
In case you prefer to take the session from your smartphone, you need to access it through the link that you will receive in the Excedo app.
You need a mobile device to use the Excedo app. Use of computers and laptops is only supported for joining your role-play.
Technical
It’s important to have the latest version of the Excedo app to avoid technical problems and to ensure the best performance.
We highly recommend that you activate auto updates on your device.
This could be associated with a connectivity problem or a phone memory issue. Close the Excedo app, start it again, and access your lesson again.
It is better to use Excedo using a Wi-Fi internet connection.
If you still have problems, please ask Riku for help. Also, you can contact us by shaking your phone or tapping the ‘Support’ option within the profile screen.
iOS / Apple
Required OS: 13.0 upwards
Supported hardware:
iPhones SE & upwards
iPads (any): not supported
Android / Various hardware manufacturers
Required OS: 6.0 upwards
Supported hardware: we recommend smartphone devices that are Google certified and have at least 1GB of memory.
iPads, Tablets and laptop or desktop computers are not supported by the Excedo app, but you can use these devices to access your role-play.
Please check the following settings:
・Make sure you have the latest version of the Excedo app
・Make sure that Excedo has access to your camera and microphone.
・Make sure your mobile device isn’t in silent mode.
If you are still having problems please:
・Turn off your smartphone for at least 30 seconds, then restart it
If you still have trouble connecting to the role-play session, please ask Riku for help. You can also contact us by shaking your phone or tapping the support option in the menu.
Please check the following settings:
・Use Google Chrome and avoid Internet Explorer.
・Make sure the PC has the correct settings for audio and video. To ensure that you have the correct settings, please check the links below:
Troubleshooting for Audio
・Make sure the audio and video buttons are active during the session
・Make sure that all other programs that utilize the camera are not using the it or are closed
・To ensure the best experience it is better to use cable connection during the session. In case you use WiFi, please run a speed test.
If you have finished an activity but you are not directed to the next one quickly, please ask Riku to help.
Please note that if you have just completed the role-play session your coach will need to grade you, and this might take up to 5 minutes before you can progress to the next Module.
You can always tell us about the problem by shaking your phone or tapping the ‘Support’ option in your profile screen.
You can take the session from your computer, tablet or smartphone depending on your preference.
One hour before your scheduled time you will receive an email with a link to join the session. Please avoid using Internet Explorer browser, we recommend you use Chrome, Mozilla, Safari, Opera and Microsoft edge.
In case you prefer to take the session from your smartphone, you need to access it through the link that you will receive in the Excedo app.
You need a mobile device to use the Excedo app. Use of computers and laptops is only supported for joining your role-play.